Remote Customer service Jobs · Customer Success

Job listings

  • Build and nurture relationships across your book of accounts, developing deep connections with decision-makers and stakeholders.
  • Surface expansion opportunities, collaborate with Sales, and own retention targets within your client base.
  • Stay fluent in ApartmentIQ's full product suite and partner cross-functionally with Product, Support, and Marketing.

ApartmentIQ builds industry-leading martech and data products for the PropTech space, including AI and data SaaS platforms. They are a fully remote team of 100+ across the U.S. with a strict no a**holes policy, focused on high performance and growth.

  • Own large-scale customer programs involving multiple business units and executive stakeholders.
  • Lead cross-functional initiatives by establishing governance and driving accountability.
  • Operate as the strategic point of contact for complex customer engagements, aligning competing priorities.

H1 is a healthcare data and AI company that provides a platform to inform doctor interactions globally. H1 offers a flexible, inclusive culture with opportunities to work with leading biotech and life sciences companies.

Europe Unlimited PTO

  • Be the primary point of contact for customers, helping maximize their ROI in Sardine.
  • Build a thorough understanding of the product and translate complex problems into actionable solutions.
  • Advise on best practices for fraud and compliance, and monitor KPIs to drive customer success.

Sardine is the leading agentic risk platform for fighting financial crime, helping organizations stop fraud and automate AML operations. The company has a remote-first culture with hubs globally, valuing performance and work-life balance.

Global Unlimited PTO

  • Drive ARR growth and retention by owning customer advocacy, executive relationships, and account management.
  • Partner cross-functionally with Sales, Product, and Support to serve as a customer advocate and improve processes.
  • Analyze data to provide insights, drive KPIs, and ensure compliance with company standards.

Velotic is a newly-formed independent software company focused on industrial operations, combining ThingWorx, Kepware, and Proficy portfolios. With $350M annual revenue and a global footprint, it is one of the world's largest independent software companies in industrial manufacturing, driving AI-powered automation and data connectivity.

$60,766–$67,519/yr

  • Serve as a trusted executive advisor to superintendents and district leaders, aligning platform insights with strategic goals and conducting high-impact reviews.
  • Synthesize complex multi-source sentiment and quantitative data into clear, defensible narratives and executive presentations.
  • Facilitate consultative workshops and proactively audit account health to sustain high retention and drive growth.

ThoughtExchange builds an AI-powered platform that helps K-12 leaders connect with communities and uncover actionable insights. The company is a remote-first, multi-year startup with a collaborative culture and a focus on employee voice and well-being.

$123,000–$187,000/yr

  • Own onboarding and rollout plans for new customers, coordinating with Sales for successful implementation.
  • Remove barriers to adoption and provide tailored guidance to help customers achieve their desired outcomes.
  • Monitor customer health, identify expansion opportunities, and partner with Sales on renewals and upsells.

Coder is an AI software development company that empowers teams to build software faster through the collaboration of AI coding agents and human developers. As a startup, they provide a self-hosted AI Development Environment that enables secure, governed deployment of autonomous coding agents at scale.

$65,000–$80,000/yr

  • Own the client's first 60 days end-to-end, from Sales handoff to a fully live, confident client.
  • Collaborate with Implementation, Accounting, and Revenue teams to drive activation and billing setup.
  • Manage a clean handoff to Strategic Account Managers and Revenue Optimization Managers for ongoing account management.

OCRA is an AI-powered Revenue Management System and Global Distribution System for hotel parking assets. They partner with over 50 operators and 25 hotel groups across 600+ locations in North America, and have raised $10M in funding, fostering a culture of broad exposure and impact.

$80,000–$100,000/yr

  • Manage a dedicated portfolio of brand accounts with a focus on long-term retention, satisfaction, and partnership growth.
  • Develop and execute tailored success plans for each account, driving product adoption and monitoring health signals.
  • Serve as the primary long-term point of contact for partners, conducting business reviews and coordinating cross-functional resolutions.

Nabis is the world's leading licensed cannabis wholesale platform, operating the largest portfolio of cannabis brands across California and New York. Backed by Y Combinator and prominent investors, they are scaling the cannabis supply chain with technology and have a growing team.

$45,000–$55,000/yr
UK Unlimited PTO

  • Own the full onboarding experience for migrating studios, from kickoff to go-live.
  • Train studio owners and staff on Arketa to ensure they are confident using the platform.
  • Coordinate data migrations and manage partner relationships throughout the process.

Arketa builds the operating system for modern fitness and wellness, empowering studios to manage and scale hybrid businesses. They have raised $15M in Series A funding and are growing quickly with a collaborative, feedback-driven culture.

$100,000–$120,000/yr

  • Own a portfolio of AI clients, providing strategic guidance and hands-on support to ensure adoption and measurable impact.
  • Drive AI adoption by leading onboarding, enablement, and creating playbooks that accelerate use across firm types.
  • Partner with Product, Marketing, and cross-functional teams to translate customer feedback into roadmap inputs and success stories.

Litify delivers an all-in-one legal operating solution that empowers law firms and legal departments to achieve consistent success. Backed by Bessemer Venture Partners, they are recognized as one of Inc. 5000 and Deloitte Technology Fast 500’s fastest-growing private companies in America.